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FAQ's
Frequently Asked Questions
Where are you located?
We are located at
290W 300S
Logan, UT. 84321
Is it safe to order online?
Absolutely! Your Order can be completed online by simply clicking the "Order Now" button next to the item you wish to order. The secure server will protect and scramble all of your shipping and credit card numbers with Industry-Standard SSL encryption technology. If you feel more comfortable you may phone please process your order as a check or money order and call with the order number provided. However, placing your order online is extremely safe and secure. Your privacy and security is our number one priority.
What is the cord tollerance?
All our cords have a + or - of 1".
How are the cord prices factored?
At Americord, we strive to provide the highest quality products at competitive prices. In the production of power cords and similar items, three main factors affect the final cost: oil price, copper price, and the U.S. dollar value. Oil is used in the manufacturing of the insulation, copper is used for much of the wiring, and the U.S. dollar value determines our capacity in purchasing these resources. We watch the market daily and try to keep our prices as up-to-date as possible, but the market is constantly fluctuating. The published price of our products should be used as an estimate; the actual cost may be above or below it. We appreciate your understanding.
How can I pay for my order?
Americord accepts Discover, Visa, MasterCard, American Express, checks or money orders. Your credit card will be charged just prior to shipment. Terms are available upon credit approval.
How do I pay by personal check or money order?
Americord accepts Money Orders, personal & business checks. All Checks must clear before merchandise will be shipped. If you would like to pay by check just print out an order form and mail it to us. Be sure to enter the correct item codes & sizes. You may also order via telephone. Your check can be mailed to the following address:
Americord
290 W 300 S
Logan, Ut 84321
Do you charge sales tax?
There is no sales tax collected on any order shipped outside of Utah. Americord.com will collect the appropriate sales tax for orders shipped within Utah State. This will be added to your final total when placing your order. Tax Exempt Organizations should fax resale certificates after placing your order
How much is shipping?
We provide published Fed Ex shipping rates within the 48 US contiguous states. Shipping to out side of the contiguours states is not an option online please contact customer service for more information or see What about international delivery?. Rates will appear automatically under "Service Charge" when making a purchase.
How long will it take to receive my order?
In Stock items usually ship within 1-2 business days. Except during holidays when delays in shipping may happen. Arrival time is generally 1 to 5 days depending on the option you choose. We will send you tracking numbers via e-mail as soon as they are available.
How will you ship my order?
We ship with Fed ex . Oversize items or multiple quantity orders will ship via Truck. Were sorry we can not ship to P.O. Boxes for Fed Ex orders.
What about delivery confirmation?
We send tracking numbers through our automated e-mail system. This will allow you to track your power cords to your door. You will usually receive a phone call for large items that ship via Truck to work out shipping details.
What about international delivery?
We currently ship throughout the United States . We do ship to Canada or Puerto Rico, if the order is 50+ pc Please contact us directly for more information. Credit cards may not be used for international orders only wire transfers payable in US funds.
What if my item arrives damaged?
Our staff is fully trained to offer any assistance to help you. Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage please save all original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damage must be reported to us and the shipper within 5 days of arrival. Pictures are required in the event of hidden damage. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt; we will send free replacement parts to correct the problem, or issue a pickup to replace the product at our discretion. If a replacement is declined and you would rather cancel your order you may choose from the following. Upon receipt of return we will issue a refund, store credit, or exchange at your request. All refunds, exchanges, or store credits are less a 15% restock fee and actual round trip shipping charges. We are not responsible for any damages not reported within 5 days of arrival. In the case of special orders, Americord reserves the right to ship +/- 5% of the quantity purchased. With special orders, we manufacture 5% above the ordered quantity to account for possible defective cords. Thus the order may have up to 5% above quantity purchased. Any cords that do not pass inspection will not be shipped.
What is your return policy?Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return your item for credit or exchange it within 30 days of delivery. Returned items must be new and in unused condition. A few of our vendors may be excluded from our return policy. Any exceptions are noted on the page of the item. Special orders where custom orders, Bulk Wire or colors are selected are non-refundable. To return items for an exchange or refund please contact us via email or phone for an RMA (Return Merchandise Authorization). We ship items from our warehouse here in Utah. All returns are subject to round trip shipping charges. All returns for any reason are subject to a 20% restocking fee. The restocking fee is only waived if there is an exchange for an item of equal value or greater, or a store credit. Round trip shipping charges will still apply. Returns are only accepted in their original boxes, with a Return Authorization Number (provided by customer service) and should be in a resalable condition. Special order products such as items where wire is cut (this includes bulk wire orders) or made to a special length or additional labor is added to supply the product in a condition you would prefer are non refundable. Please note all clearance items are non returnable.
Disclaimer of Liability: To the extent permitted by law, neither Americord nor any of its employees, related partners or their respective officers or employees will be liable in any way for any loss, damage, cost or expense suffered or incurred by you or claims made by you because of your use of this site, unavailability of this site or in connection with any products, services or information advertised, offered or supplied through this site. Americord maintains the exclusive right to cancel or refuse any order without limitation. Including price omission, incorrect price, typographical errors, suspicion of fraud, and delivery area restrictions.